FAQ

Frequently Asked Questions (FAQ)

Welcome to Yetvelta. This FAQ section is designed to help you quickly find answers to common questions about orders, shipping, and after-sales support. If you still need assistance, please contact us at support@yetvelta.com.

🛒 Ordering & Payment

Q: How can I use a discount code?

To apply a promo code during checkout, please follow these steps:

Add your selected items to the cart
Proceed to checkout via PAY WITH DEBIT/CREDIT CARD (available for card and PayPal payments)
On mobile devices, open Show order summary and enter your discount code
On desktop, input the code in the designated discount field
Continue payment after the discount is successfully applied

Q: Which payment methods are supported?

We accept multiple secure payment options, including:

PayPal
Visa, MasterCard, American Express, Diners Club
Major debit and credit cards
Apple Pay & Google Pay

Q: What is the shipping fee?

A standard flat shipping charge of $5.99 USD applies worldwide.
Final costs may vary depending on location or promotions and will always be shown at checkout before payment.

🚚 Shipping & Delivery

Q: Do you ship internationally?

Yes, Yetvelta provides worldwide delivery. Orders are fulfilled through a global logistics network, and shipments are dispatched from the most efficient warehouse based on destination.

Q: How long does delivery take?

Estimated delivery time is generally 10–20 business days after processing and shipment.

Q: How can I track my order?

Once your order ships, a confirmation email containing a tracking number will be sent to you.
Tracking can be checked through platforms such as 17track.net or similar global tracking services.

Q: Why is my tracking not updating?

Tracking updates may take 24–48 hours after shipment to appear.
Temporary pauses during transit between carriers are normal and do not indicate an issue.

Q: Why did my order arrive in multiple packages?

If your order contains several items, they may be shipped separately from different fulfillment centers to speed up delivery. Each shipment will include its own tracking number sent via email.

🔄 Order Changes & Cancellation

Q: Can I modify my shipping details?

Order changes must be requested urgently. Please contact support@yetvelta.com and include:

Order Number (e.g., 071SHOP-112938)
Order Email
Updated shipping details

We will try to assist if the order has not yet entered the shipping stage. Once shipped, modifications are no longer possible.

Q: Can I change product details (size, color, quantity)?

Yes, but only before fulfillment begins. Please email:

Order Number
Order Email
Requested change details

After processing begins, changes cannot be guaranteed.

Q: Can I cancel my order?

Orders can only be canceled before dispatch.
A processing fee may apply. Once shipped, cancellation is no longer possible.

📦 After-Sales Support

Q: What should I do if my item arrives damaged?

Please contact us at support@yetvelta.com and provide:

Order Number
Photos or videos of the damage
Image of the shipping label

Q: What if my product has a defect or quality issue?

Kindly send:

Order Number and Email
Description of the issue
Supporting photos or videos

Q: What if I received the wrong or missing item?

Please provide:

Order Number and Email
Photo of the incorrect item or list of missing items

We will resolve the issue as quickly as possible.

📩 Account & Communication

Q: I did not receive my order confirmation email

Please check your spam or junk folder first.
If still missing, contact support@yetvelta.com with your name and possible checkout email so we can locate your order.